RETURN'S POLICY
RETURNING AN ITEM FOR STORE CREDIT
Items may be returned to us at Blank Space for a store credit to the value of the item purchased. Shipping costs will never be included in the store credit price unless the product is faulty. Please note returns must be received within 14 days of the date of delivery (including weekend days) to be eligible for store credit only.
SALE ITEMS
Any sale item is excluded from our return's policy. This includes all items purchased at less than the RRP as advertised by Blank Space, regardless of the promotion type. This includes any item purchased with a discount code, or an in-store discount. Any sale item that is returned to us will be donated to charity.
PREORDER ITEMS
Items purchased on preorder are able to be returned for a store credit as normal. A preorder item is a specially ordered item. Please note that preorders cannot be cancelled for a refund, we can only offer a store credit. From time to time preorders may be delayed and we advise that you should be aware of this before purchasing. Only preorders delayed by 6 weeks or more are eligible for a full refund following cancellation of the order prior to dispatch. Please play close attention to the expected delivery time stated on preorders and bear this in mind when ordering.
Any special item that has been ordered in by us at your request cannot be returned for store credit. Please choose carefully when asking us to do specialty orders.
PRODUCTS UNABLE TO BE RETURNED
Due to hygiene reasons we also do not accept the return of the following items: underwear, swimwear, costume jewellery and all earrings, including Stolen Girlfriends Club (please choose carefully). As with any returned sale item, the above items will also be returned to you at your own cost.
HOW TO MAKE A RETURN
To return an item, simply head to our return's portal on our website, enter your order number and email address (used at checkout). Follow the easy steps and the portal will guide you and automatically approve all eligible items, but if you have any trouble or questions, our friendly admin team is always happy to help.
All postage costs incurred when returning items to us, will be covered by you, the customer. We suggest using a courier with tracking to ensure we safely receive the goods.
The item you return to us, must be in immaculate condition, with no marks, smells or wear and tear. If an item is returned in a less than acceptable condition we will immediately return the item back to the you, no store credit or refund will be offered. The item must also have the original tags and packaging to be accepted back as a return.
CAN I CANCEL MY ORDER?
We work hard to dispatch your orders once being placed. Once your order is confirmed, we are unable to make any amendments to the payment method or items in your order so please be careful in reviewing your items, delivery address and payment method before completing your purchase.
Unfortunately once an order has been placed it cannot be cancelled for a refund, instead it will follow in accordance with our return's policy.
GENERAL INFORMATION
When you send your items back to us please expect a reply and store credit within 2-3 working days, however whilst we advertise this wait time our admin team do aim to have returns processed faster than this.
OVERSOLD ITEM DISCLAIMER
During high-volume sales events, due to the surge in customer activity, there's a rare chance an item in your cart might be oversold before we can update inventory levels. While we strive for accuracy, if this happens, we'll sincerely apologize and will reach out to you via email. You'll then have the option to choose a similar item recommendation based on your original selection, receive a full store credit for the oversold item, or get a complete refund. We understand this may be inconvenient and appreciate your understanding.
FAULTY ITEMS
Faulty items may be returned at any time, but obvious faults should be returned ASAP. The item at fault will be then sent back to our supplier for further investigation. We will keep in contact with you regarding replacement or repair in concordance with the supplier’s suggestion. Failing availability of a replacement we will provide a full cash refund or store credit, dependent on the situation. All postage costs incurred to get the goods back to us, will not be covered by us immediately. In time after further investigation the postage fees may be refunded back, dependent on the situation.
CONTACTING OUR RETURN'S TEAM
If you need to contact our admin team please use the following email.
We will do our best to reply but please allow up to 3-5 business days for a response.