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Frequently Asked Questions

Ordering & Payment
What payment methods do you accept?

For your shopping convenience and security, we offer a variety of secure payment methods. Choose from a traditional option like a debit or credit card including Visa and Mastercard, or utilize the ease of digital wallets like Apple Pay. We also integrate popular Buy Now, Pay Later options like Afterpay and Laybuy, and even offer secure internet banking for those who prefer it. No matter your preference, our secure payment solutions ensure a smooth checkout experience.

How long does it take to process an order?

We typically process orders within 1-2 business days. Shipping times will vary depending on your location. You will receive a confirmation email with tracking information once your order ships.

Can I cancel an order once it's been placed?

We work hard to dispatch orders quickly. If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that cancellations are not guaranteed once an order has been processed. For all cancellations, regardless of shipment status we only offer a store credit. No refunds to the original payment method are available.

How do I use a gift card or store credit?

Gift cards and store credit can be redeemed during checkout. Simply enter the gift card code or store credit code in the designated field at checkout.