Orders received by 12 noon/midday NZST Monday to Friday will be dispatched on that business day. Orders made on a Saturday, Sunday or public holiday will be dispatched on the following business day. At peak times there may be dispatch delays and our customer service team will keep you informed.
If you do not receive your order within the specified time frame, please contact us via email at firstname.lastname@example.org so we can look into it further.
We do not accept any responsibility for loss or damage to goods once they have been delivered to where you have authorised delivery.
A tax invoice will be sent to you via email after you place an order. A shipment confirmation will be emailed to you once your order has been shipped. This confirmation will have the tracking number for your order.
Our freight options:
NEW ZEALAND - NZ Courier Post
NZD $8 Standard Tracked Shipping / 1-2 working days
NZD $10 Rural Tracked Shipping / 2-3 working days
AUSTRALIA - DHL Express
Tracked Shipping / Estimated 5-8 Working Days
NZD $30 Express Shipping / orders under $100
NZD $25 Express Shipping / orders $100 and up
NZD $20 Express Shipping / orders $500 and up
WORLDWIDE - DHL Express
Please contact our Customer Service team for a quote
INTERNATIONAL TAXES + DUTIES
Please keep in mind that DHL Express may include potential taxes and duties charges which may be applied by customs authorities upon delivery into your country. The payment and knowledge of taxes and duties that may apply to your purchase are your responsibility. For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, we recommend checking your local customs website or contacting them directly as these vary from country to country.
INTERNATIONAL CUSTOMS HOLDS
Estimated delivery times do not include any customs delays or holds. In the event that you have not received your parcel within the delivery time estimated above and you have not been contacted by your local customs department or postal service regarding your delivery, please get in contact with them directly.