RETURNING AN ITEM FOR STORE CREDIT
Items may be returned to us at Blank Space for a store credit only to the value of the item purchased. Shipping costs will never be included in the store credit price unless the product is faulty. Please note returns must be received within 14 days of the date of delivery (including weekend days) to be eligible for store credit only.
SALE ITEMS
Items purchased below the original retail price — including all promotions or site-wide sales are eligible for return for store credit only, direct exchanges are not processed. To qualify, your return must be actioned via our returns portal within 7 days of purchase. Please note that a $10 restocking fee will be deducted from your total order value to process your sale item. Once your store credit is issued, you may use it to purchase your preferred replacement size at your convenience.
PREORDER ITEMS
Items purchased on preorder are able to be returned for a store credit as normal. A preorder item is a specially ordered item. Please note that preorders cannot be cancelled for a refund, we can only offer a store credit. From time to time preorders may be delayed and we advise that you should be aware of this before purchasing. Only preorders delayed by 6 weeks or more are eligible for a full refund following cancellation of the order prior to dispatch. Please play close attention to the expected delivery time stated on preorders and bear this in mind when ordering. Any special item that has been ordered in by us at your request cannot be returned for store credit. Please choose carefully when asking us to do specialty orders.
PRODUCTS UNABLE TO BE RETURNED
Due to hygiene reasons we also do not accept the return of underwear.
HOW TO MAKE A RETURN
To return an item, simply head to our return's portal on our website, enter your order number and email address (used at checkout). Follow the easy steps and the portal will guide you and automatically approve all eligible items, but if you have any trouble or questions, our friendly admin team is always happy to help. All postage costs incurred when returning items to us, will be covered by you, the customer. We suggest using a courier with tracking to ensure we safely receive the goods. The item you return to us, must be in immaculate condition, with no marks, smells or wear and tear. If an item is returned in a less than acceptable condition we will immediately return the item back to the you, no store credit or refund will be offered. The item must also have the original tags and packaging to be accepted back as a return.
CAN I CANCEL MY ORDER?
We work hard to dispatch your orders once being placed. Once your order is confirmed, we are unable to make any amendments to the payment method or items in your order so please be careful in reviewing your items, delivery address and payment method before completing your purchase. Unfortunately once an order has been placed it cannot be cancelled for a refund, instead it will follow in accordance with our return's policy.
GENERAL INFORMATION
When you send your items back to us please expect a reply and store credit within 2-3 working days, however whilst we advertise this wait time our admin team do aim to have returns processed faster than this.
OVERSOLD ITEM DISCLAIMER
During high-volume sales events, due to the surge in customer activity, there's a rare chance an item in your cart might be oversold before we can update inventory levels. While we strive for accuracy, if this happens, we'll sincerely apologize and will reach out to you via email. You'll then have the option to choose a similar item recommendation based on your original selection, receive a full store credit for the oversold item, or get a complete refund. We understand this may be inconvenient and appreciate your understanding.
FAULTY ITEMS
Under the New Zealand Consumer Guarantees Act, if an item is found to be faulty, it should be returned within 12 months of purchase for assessment. While faulty items may be returned at any time within this period, we ask that obvious faults be reported and returned as soon as possible. Once received, the item will be sent to our supplier for a formal investigation. We will maintain clear communication with you regarding a repair or replacement based on the supplier’s findings. In the event that a replacement is unavailable, we will provide a full refund or store credit, depending on the specific circumstances. Please note that all initial postage costs incurred to return the goods are the responsibility of the customer. Following the investigation, if the item is deemed faulty, your postage fees may be refunded at our discretion depending on the situation.
CONTACT US
If you need to contact us, please reach out to us at admin@blankspacethestore.com. We aim to respond to your inquiries within 24 hours. During busy periods like sales events, please allow up to three business days for a reply. Our team is always working diligently to assist you, so thank you for your patience.
No. We issue store credit only for returned items.
Yes, but a $10 restocking fee will be deducted from the store credit.
Sale items must be actioned through our returns portal within 7 days of purchase to be eligible for store credit.
No. Sale items cannot be exchanged. You can return the item for store credit (minus $10 restocking fee) and use it to purchase another item.
Visit the Returns Portal, include a note with your order number, and return the item in original condition.
Yes. The customer is responsible for all shipping costs associated with returning an item. We strongly recommend using a tracked shipping service and keeping a record of your tracking number.