Returns

We issue store credit on returns. How long you have depends on where your order was delivered.

Returning an item for store credit

Items may be returned to us at Blank Space for a store credit only, to the value of the item purchased. Shipping costs are never included in the store credit unless the product is faulty. Returns must be received within 14 days of the date of delivery (including weekend days) to be eligible.

Return postage

New Zealand — add Checkout+ ($5) at checkout and your return postage is covered. Otherwise, pay $10 in the returns portal for a printable label, or post it back at your own cost.

International — return postage is your own. Checkout+ and prepaid labels are New Zealand only.

The $10 restocking fee on sale items is separate from postage and still applies.

International returns

Orders delivered to Australia, Canada, the United Arab Emirates and the United States have 30 days from the date of delivery.

Everything else in this policy still applies. Returns are for store credit only and items must come back unworn with their original tags and packaging.

Any import duties or taxes you paid on delivery are set by your country’s customs authority, not by us, and cannot be refunded.

Delivery countries and shipping rates are on our shipping page.

Sale items

Items purchased below the original retail price — including all promotions and site-wide sales — are eligible for return for store credit only. Direct exchanges are not processed. The same windows apply as any other order: 14 days within New Zealand and 30 days for Australia, Canada, the United Arab Emirates and the United States. A $10 restocking fee is deducted from the store credit. Once your credit is issued you can use it to buy the size or style you want.

Preorder items

Preorder items can be returned for a store credit as normal. A preorder is a specially ordered item, so it cannot be cancelled for a refund — we can only offer store credit. Preorders are occasionally delayed and you should be aware of that before buying. Only preorders delayed by 6 weeks or more are eligible for a full refund, following cancellation before dispatch. Please read the expected delivery time on the product before you order.

Any item ordered in specially at your request cannot be returned for store credit. Please choose carefully when asking us to do a specialty order.

Products unable to be returned

For hygiene reasons we do not accept the return of underwear.

How to make a return

Head to our returns portal, enter your order number and the email address you used at checkout. The portal guides you through it and automatically approves all eligible items. If you strike trouble, our admin team is happy to help.

What you pay for postage depends on the option you choose — see Return postage above.

The item must come back in immaculate condition, with no marks, smells or wear, and with its original tags and packaging. Anything returned in less than acceptable condition will be sent straight back to you, with no store credit or refund.

Can I cancel my order?

We work hard to dispatch orders as soon as they are placed. Once your order is confirmed we cannot amend the payment method or the items, so please check your items, delivery address and payment method before completing your purchase. An order that has been placed cannot be cancelled for a refund — it follows this returns policy instead.

General information

When your items reach us, expect a reply and your store credit within 2–3 working days. That is the time we advertise; our team usually turns returns around faster.

Oversold item disclaimer

During high-volume sales events there is a rare chance an item in your cart is oversold before we can update inventory levels. If that happens we will email you and apologise, and you can choose a similar item, take a full store credit, or take a complete refund. We appreciate your understanding.

Faulty items

Under the New Zealand Consumer Guarantees Act, a faulty item should be returned within 12 months of purchase for assessment. Faulty items may be returned at any time within that period, but we ask that obvious faults be reported and returned as soon as possible.

Once received, the item goes to our supplier for a formal investigation. We will keep you across a repair or replacement based on what they find. If a replacement is unavailable we will provide a full refund or store credit, depending on the circumstances.

Initial postage costs to return the goods are the responsibility of the customer. Following the investigation, if the item is deemed faulty, your postage may be refunded at our discretion.

Contact us

Email us at hello@blankspacethestore.com. We aim to reply within 1–2 business days. During busy periods like sales events, please allow a little longer.

Common questions