Orders received by 12 noon/midday NZST Monday to Friday will be dispatched on that business day. Orders made on a Saturday, Sunday or public holiday will be dispatched on the following business day. At peak times there may be dispatch delays and our Customer Service team will keep you informed.
If you do not receive your order within the specified time frame, please contact us via email at isabel@blankspacethestore.com so we can look into it further.
TRACKING
A tax invoice will be sent to you via email after you place an order. A shipment confirmation will be emailed to you once your order has been shipped. This confirmation will have the tracking number for your order. You can use this number on the New Zealand Post website to check the status and location of your parcel.
RETURNING AN ITEM FOR STORE CREDIT
Items may be returned to us at Blank Space The Store for a store credit to the value of the item purchased. Shipping costs will never be included in the store credit price unless the product is faulty. Please note returns must be received within 14 days of the date of delivery (including weekend days) to be eligible for store credit.
SALE ITEMS
ALL SALE ITEMS are excluded from our returns policy. This includes all items purchased at less than the RRP as advertised by Blank Space The Store, regardless of the promotion type. This includes any item purchased with a discount code, or an instore discount. Any sale item that is returned to us will be shipped back to you AT YOUR OWN COST.
PREORDER ITEMS
Items purchased on preorder are able to be returned for a store credit as normal. A preorder item is a specially ordered item. Please note that preorders cannot be cancelled for a refund, we can only offer a STORE CREDIT. From time to time preorders may be delayed and we advise that you should be aware of this before purchasing. Only preorders delayed by 4 weeks or more are eligible for a full refund following cancellation of the order prior to dispatch. Please play close attention to the expected delivery time stated on preorders and bear this in mind when ordering.
Any special item that has been ordered in by us at your request cannot be returned for store credit. Please choose carefully when asking us to do specialty orders.
PRODUCTS UNABLE TO BE RETURNED
Due to hygiene reasons we also do not accept the return of the following items:
Underwear
Costume jewellery
Swimwear
Cosmetics
As with any returned sale item, the above items will also be returned to you at your own cost.
PRODUCT EXCHANGES
We do not offer exchanges, instead we issue you a store credit code which you can use to repurchase an alternative size/colour. To return an item, please download and print off the returns form below. Please fill out all the information and send it back to us with your item. The address for return is as follows:
Blank Space Returns 79 Main Street, Fairlie, 7925
All postage costs incurred when returning items to us, will be covered by you, the customer. We suggest using a courier with tracking to ensure we safely receive the goods. The item you return to us, must be in immaculate condition, with no marks, smells or wear and tear. If an item is returned in a less than acceptable condition we will immediately return the item back to the you, no store credit or refund will be offered. The item must also have the original tags and packaging to be accepted back as a return.
GENERAL RETURNS INFORMATION
No returns, exchanges or store credits will be offered on any sale item. No exceptions.
When you send your items back to us please expect a reply and store credit within 7 - 10 business working days, however whilst we advertise this wait time our returns team do aim to have returns processed faster than this.
PLEASE NOTE; BLANK SPACE THE STORE DOES NOT OFFER ANY REFUNDS FOR RETURNS, ONLY STORE CREDITS WILL BE GIVEN.
FAULTY ITEMS
Faulty items may be returned at any time, but obvious faults should be returned ASAP. The item at fault will be then sent back to our supplier for further investigation. We will keep in contact with you regarding replacement or repair in concordance with the supplier’s suggestion. Failing availability of a replacement we will provide a full cash refund / store credit, dependent on the situation. All postage costs incurred to get the goods back to us, will not be covered by us immediately. In time after further investigation the postage fees may be refunded back, dependent on the situation. On the returns form please add into the notes that your returning a faulty item.
CONTACTING OUR RETURNS TEAM
If you need to contact the Blank Space The Store returns team please use the following email: isabel@blankspacethestore.com
We will do our best to reply ASAP but please allow up to 1-3 business days for a response.
